Delete your Caredmeds account and data

This page explains how to delete your Caredmeds account and data, from the app or without it, and what is deleted.

Caredmeds is developed by Oren Mintz, a sole proprietor registered in Israel.

Delete from the app

If you have an account

Open Caredmeds and go to the Settings tab.
Choose Account, then Delete the account.
The screen lists what will be deleted. To keep your medications and history, you can first choose Export a backup first.
Choose Continue, then Delete for good.
If you signed in with Apple, you will be asked to sign in with Apple again, so that we can also revoke the sign in authorization with Apple.

Deleting the account needs an internet connection. If the connection drops halfway, the deletion is completed once there is a connection, and Settings shows Complete the deletion.

If you do not have an account

We hold no data about you on our server. To delete what is on your phone: Settings > Your data > Delete all data. You can also simply delete the app from your phone.

Request deletion without the app

If the app is no longer installed, or you cannot access your phone, you can request deletion by email:

support@caredmeds.com

Write from the address you sign in with, with the subject "Delete my Caredmeds account".
If you signed in with Apple and chose to hide your email, your account address is Apple's relay address. You can find it in your Apple ID settings, under Hide My Email. You can write from your real address and include the relay address in the message.
If the request does not come from the account's address, we will ask for an extra confirmation before deleting, so that no one can delete someone else's account.
We complete the deletion and confirm it by email within 30 days at most.

A deletion by email removes what is on our server and at our purchase provider. It cannot remove what is stored on your phone. To remove that too, delete the app from your phone.

What is deleted

Your account and its sign in details: email address, account identifier and sign in method.
The pairing with a close person who gets your alerts. It disconnects, and the alerts stop right away.
The pairing where alerts about a close person come to you. It disconnects too.
Everything the server kept for these pairings: dose times and whether they were marked, the encrypted details, stock alert times, notification addresses and consent records.
Our record of your subscription access.
Your customer record at RevenueCat, our purchase provider.
The Sign in with Apple authorization, if you signed in with Apple.
When you delete from the app: also all medications, reminders and history on that phone.

What remains, and for how long

Your subscription in the store is not canceled. Deleting the account does not cancel the Close Circle subscription. To stop paying, cancel it in the App Store or Google Play settings. We recommend canceling before you delete.
Purchase records at Apple and Google are kept by them under their own policies. We cannot delete them.
The sign in event log keeps the email and user identifier, without IP, and is deleted after 7 days.
Technical request logs: our hosting provider keeps request logs that include IP addresses for a short period. We do not store the IP address or user agent of a sign in in our database.
Database backups at our hosting provider may contain the data until they are rotated in the provider's backup cycle.
Your phone backup in iCloud or Google, and backup or PDF files you exported, are under your control and are not deleted by us.
On the close person's phone: alerts that already arrived stay there until they delete them.

Only disconnect someone close, without deleting the account

In the People tab you can disconnect a close person or turn the alert off. This immediately deletes that connection's data from the server, and the account stays.

Bought without an account

If you bought the subscription without an account, we hold no data about you on our server. RevenueCat keeps a purchase record with an anonymous identifier. You can ask us to delete it by email at support@caredmeds.com, with the subject "Delete a purchase without an account". So that we can find the record, include the order number from your Apple or Google Play receipt. Once we find it, we will ask RevenueCat to delete it and confirm by email within 30 days at most. If we cannot find a record from the details you gave, we will tell you.

More information

Full details on the data collected and your rights: Privacy Policy
Questions: support@caredmeds.com